![]() We'll also want to know who the primary user is / what the machine is for / what machine we'll be replacing, if any. ![]() Let Pinnacle know at 26 or that this has been completed, and we'll finish prepping your computer from there. Note: If for some reason you are unable to get ScreenConnect successfully installed, please try installing Syncro instead using the instructions found here. ConnectWise Control is also supported for remote support. Mac agents do not support the full feature set of Windows agents, but do provide useful functionality for you to support these types of users. If the application you want to add to add an exception for is not in the list, add it manually by clicking + and navigating to the “Applications” folder: ConnectWise Automate not only supports Windows agents, but Mac agents as well. The name will be "Pinnacle Technology Solutions Client" or "Connectwise.". Then do the same step of checking the box on the right for ScreenConnect. More than just documents and spreadsheets. Click the back arrow, then select "Screen Recording" in the list on the left. Connect project plans to action items by integrating your favorite project management apps.It will show the Pinnacle logo, and be named something like to "Pinnacle Technology Solutions Client" or "Connectwise.". Then, locate the ScreenConnect program on the right.Click the lock in the lower left of the window and enter your password to unlock the settings. Clicking "Configure Permissions" above should take you to: System Preferences -> Security & Privacy -> Privacy-> Accessibility.Click Configure Permissions to be taken to the Security & Privacy pane in System Preferences. Once the installer finishes, you'll see a popup saying that ScreenConnect requires Accessibility Permissions. If a window pops up asking for permission to control finder, click " OK".Follow the steps in the installer by clicking: Continue->Install->Enter your credentials->Install Software.When you run the program, your Mac may deliver a security prompt.Control+Click the installer and click Open. If the security prompt says you can't open the app because of an Unidentified Developer.Note: If you run the program directly from Safari, it may prevent you from proceeding due to security settings. Open the download in Finder, then right click on the program and select Open With-> Installer.This will initiate a download, which should get saved in your downloads folder. Primary user: Put your first and last name, follow by (Mac).Company name: Choose your companies name here.Fill in the following fields, leaving all other fields blank. A new window should open up called "Build Installer".Click on the arrow next to "Build Installer".On the computer that needs ScreenConnect installed, navigate to in any web browser, like Safari.Note: ScreenConnect should only be installed only if necessary AFTER Syncro is installed using the instructions found here. If you are trying to prep a Windows PC, click here instead. No.Solution home Network Access Remote Access Set up ScreenConnect for remote prep of your Mac I wouldn't be surprised if Apple has an Authorized Apple remote support product for authorized techs only. Based on a support call I had with Apple recently, I don't get the impression they want us remoting into their equipment and so while these hurdles may be security focused, they may just double as a method to block non-sanctioned support of Apple products. I can run individual commands in terminal but I can't write a script at least not in Pulseway. Scripting is another shortcoming that I'm surprised by. My RMM Pulseway doesn't do Mac remote desktop currently so I'm beyond frustrated with my current solution. What are you using when it comes to reliably connecting to your remote users on Mac? GotoAssist has been a solid product in this area for years but ever since the addition of the security checkbox to allow it, even one off sessions require walking the client through checking the box and maybe, just maybe it will work the first time. I also know that I've read some of you support Mac primarily. I'm sure I'm not the only one frustrated when it comes to supporting Mac.
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